Contact Us

Complaints and Suggestion

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If you have any questions or suggestions, please contact us through the following channels:

  • 8001000800
    Free Number
  • ‎+966115128000
    Outside Saudi Arabia
  • MobilyPayCare@Mobily.com.sa
    Email

This email is specific to reporting violations only and will not be accepted for any other purpose.

  • MPWhistleblowing@mobily.com.sa
    Specific Email for Violations

The following information is required to report a violation

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    First Name
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    ID/Passport Number
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    Father Name
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    Phone Number
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    Grand Father Name
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    Status
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    Last Name

Please follow the steps below to close your account

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    Ensure that your wallet balance is zero.
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    Ensure that there have been no card transactions within the last 35 days.
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    Log in to the app and submit a wallet closure request.
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    Please note that the personal data will be deleted from the account

Complaint Procedures

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    When making a complaint, you will be provided with a text message for free to enable you to follow up on the status of the complaint through the channels indicated below.
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    The Complaint Management will monitor the complaint and respond to it through an automated system within a period of up to 10 working days.
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    If the complaint is not resolved within 10 working days, you can contact the Saudi Arabian Monetary Authority directly.

All your financial transactions… at your fingertips

Transfer, pay, and manage your wallet with flexibility and security through Mobily Pay.

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