CONTACT US

Saudi Arabia

Mobily Pay Toll-free Number
Phone: 800 1000 800

Outside the Kingdom
Phone: +966 11 512 8000

Email: MobilyPayCare@Mobily.com.sa

For complaints, suggestions, and inquiries, you may contact the customer care team through the communication channels mentioned above 24/7

Email: MPWhistleblowing@mobily.com.sa

This Email is for whistleblowing reporting only, complaints or personal fraud cases submitted here would not be accepted. You may kindly raise your Customer complaints or suggestions through the Customer Care.

If you are facing a fraud case which needs immediate support, kindly raise the case through contacting customer care.

Complaint Handling Procedures:

When submitting a complaint, you will immediately receive a text message containing the complaint reference number to enable you to follow up on the complaint status through the available channels.
The complaints management is committed to following up on the complaint with the relevant departments through an automated system to ensure processing within a maximum period of 10 working days.
After receiving the complaint resolution internally, a communication shall be made by phone, informing the customer of the steps taken, providing a solution, and specifying the timeframe for implementing the solution.
In case you are not satisfied with the processing procedure, you can file a complaint through the Saudi Central Bank via the following link:
Complaint (sama.gov.sa)
In case you want to close your wallet in Mobily Pay (Click here)

Information required to report whistleblowing:

- First Name:
- Second Name:
- Third Name:
- Family Name:
- National ID/Iqama #:
- Mobile Number:
- Case Description: