CONTACT US

Mobily Pay Toll-free Number
Phone: 800 1000 800

Outside the Kingdom
Phone: +966 11 512 8000

For complaints, suggestions, and inquiries, you may contact the customer care team through the communication channels mentioned above 24/7

Complaint Handling Procedures:

When submitting a complaint, you will immediately receive a text message containing the complaint reference number to enable you to follow up on the complaint status through the available channels.
The complaints management is committed to following up on the complaint with the relevant departments through an automated system to ensure processing within a maximum period of 10 working days.
After receiving the complaint resolution internally, a communication shall be made by phone, informing the customer of the steps taken, providing a solution, and specifying the timeframe for implementing the solution.
In case you are not satisfied with the processing procedure, you can file a complaint through the Saudi Central Bank via the following link:
Complaint (sama.gov.sa)