Complaint Handling Procedures:
- When submitting a complaint, you will immediately receive a text message containing the complaint reference number to enable you to follow up on the complaint status through the available channels.
- The complaints management is committed to following up on the complaint with the relevant departments through an automated system to ensure processing within a maximum period of 10 working days.
- After receiving the complaint resolution internally, a communication shall be made by phone, informing the customer of the steps taken, providing a solution, and specifying the timeframe for implementing the solution.
- In case you are not satisfied with the processing procedure, you can file a complaint through the Saudi Central Bank via the following link: