Saudi Arabia

Mobily Pay Toll-free Number
Phone: 800 1000 800

Outside the Kingdom
Phone: +966 11 512 8000

For complaints, suggestions, and inquiries, you may contact the customer care team through the communication channels mentioned above 24/7

Complaint Handling Procedures:

  • When submitting a complaint, you will immediately receive a text message containing the complaint reference number to enable you to follow up on the complaint status through the available channels.
  • The complaints management is committed to following up on the complaint with the relevant departments through an automated system to ensure processing within a maximum period of 10 working days.
  • After receiving the complaint resolution internally, a communication shall be made by phone, informing the customer of the steps taken, providing a solution, and specifying the timeframe for implementing the solution.
  • In case you are not satisfied with the processing procedure, you can file a complaint through the Saudi Central Bank via the following link:
    Complaint (
  • In case you want to close your wallet in Mobily Pay (Click here)