FAQs

  • How can I get my code?
  • Each customer can get their promo code through the Mobily Pay app without Fee.
  • By clicking the “Invite a Friend” service from the “My Profile” list at the top of the home page beside the name
  • After making your My Mobily transaction will show your code.
  • How many times can I invite my friends using my code?
  • Each customer has their promo code and can share it with their friends without limitations.
  • When will cashback be received me and my friends?
  • Cashback will be deposited after the invitee makes a transaction using the My Mobily service with your promo code (Inviter code).
  • How do I know the invitee transfer status?
  • By clicking the transfer on “Transaction History”.
  • How do I know how often to use my promo code?
  • By clicking the “Invite a Friend” service from the “My Profile” list at the top of the home page beside the name.
  • How do I know if I am eligible to use my friend’s code?
  • The invitee must be a new customer who has not used the My Mobily service before.
  • Are current customers eligible to use the code or get a cashback?
  • Yes, all customers are eligible to share their code with their friends.
  • Do we get a cashback in case the transfer is canceled?
  • If the transaction is canceled by the invitee, both parties will not be eligible to receive cashback.
  • How can I add the promo code?
  • You can add the code on the “promo code” button before confirming the transaction.
  • Is the current customer eligible?
  • The eligible customer to benefit from the offer is the customer who registered with the wallet from the effective date of the offer.