FAQs

FAQs for Transfer and Win 

Q1: Which transfer service is eligible for this offer?
A1: This offer is applicable only for transfers made through MoneyGram.

Q2: What is the minimum transfer amount to qualify for a prize?
A2: To qualify for a chance to win a voucher, the minimum transfer amount is SAR 350.00

Q3: How will I receive my voucher if I win?
A3: The voucher will be sent to the mobile number registered in your wallet via text message after the status of your transfer is marked as “delivered.“

Q4: Are there any restrictions on transfers eligible for the prize?
A4: Yes, any canceled, refunded, rejected, or unreceived transfers are not eligible for the prize.

Q5: Can I exchange or transfer my prize?
A5: No, the prize cannot be exchanged, redeemed, or transferred to another account or wallet.

Q6:How many chances do I have to win?
A6: You will have one chance to win after each eligible international transfer. You can win multiple times if you make multiple qualifying transfers

Q7: What happens if I don’t use my prize before it expires?
A7: The prize cannot be used after its expiry date, and you will lose your chance to redeem it.

Q8: Are Mobily Pay and MoneyGram responsible for lost or stolen prizes?
A8: No, Mobily Pay and MoneyGram are not responsible for any loss, theft, or unauthorized use of the prize